VRBO Reviews

Vrbo.com is renowned for its vacation rental services, offering an extensive array of entire homes for travelers. The platform's popular products include condos, cabins, lake rentals, beach houses, and more, catering to various preferences and destinations. Services are designed to provide comfortable stays with amenities like full kitchens, laundry, pools, and yards. Vrbo ensures a secure booking experience with online payment and 24/7 customer service, emphasizing privacy and value for families and vacationers. The site also stands out for its commitment to diversity, inclusion, and supporting families of all kinds.

When booking a property on Vrbo.com, guests can pay securely online using Visa, Mastercard, or American Express. The platform offers 24 Hour Confirmation or Instant Book options, which require entering payment details at checkout. The site uses encryption and advanced patented tokenization services to protect transactions. For bookings made with these options, guests are eligible for the Book with Confidence Guarantee. Payments made outside of the site, such as by cash, check, or money transfer services like Western Union and MoneyGram, are not covered by this guarantee. Some hosts may allow multiple installment payments, and the payment schedule is set by the host. The first payment is made at the time of booking, and due dates for subsequent payments are determined by the host. Guests will receive an email with a payment link a few days before the due date for the next installment. It's important to note that the credit card used for the initial payment will not be automatically charged for subsequent payments; guests will need to re-enter their card information. Additionally, the primary payment methods supported include credit cards, debit cards, and electronic bank transfers, offering secure and convenient solutions for transactions.

Vrbo.com does not have a shipping policy as it is a platform for booking vacation rentals. Regarding the return policy, it is referred to as a cancellation policy on Vrbo.com. Cancellation policies vary from property to property and are set by the individual hosts. Typically, these policies range from no refund to more flexible options. For example, a strict policy may offer a 100% refund if the cancellation is made 60 days before check-in, but no refund after that. A moderate policy might provide a 100% refund if canceled 30 days before check-in, and a 50% refund if canceled between 14 to 30 days before check-in. Guests should review the cancellation policy listed on the property's page before booking, as some hosts may offer custom policies with different terms. When a guest cancels a reservation, they may receive a refund based on the specific cancellation policy of the property booked. Refunds are typically processed to the original form of payment and can take up to 5 days to appear in the account.

To cancel a booking on Vrbo.com, sign in to the Vrbo account and select My Trips. Choose the reservation to cancel and review the property's cancellation policy in the Trip Details section. Click on Change or Cancel, then select Cancel Booking. A Virtual Assistant window may appear to guide through the cancellation process. If the reservation is eligible for a 100% refund, the cancellation can be self-serviced through the guest account. For reservations not eligible for a full refund, adhere to the cancellation policy stated on the reservation for any refund amount. Refunds may take up to 5 days to appear on the account.

To change reservation dates on Vrbo.com, sign in to the Vrbo account and navigate to My Trips. Select the reservation and in the Trip Details page, choose Change or Cancel. In the Modify Booking section, select Message Host. Detail the changes desired and click Submit. The host should confirm the ability to accommodate the request within 48 hours. If there's no response within this time frame, try contacting them again. The reservation won't be affected if the host declines the change or doesn't reply. Any additional charges or refunds will be confirmed by the host before updating the reservation. Once the host updates the reservation details, a confirmation email will be received. If trip insurance was purchased, contact the insurance provider to modify the policy accordingly.

Property addresses are automatically released to guests 30 days before check-in on all confirmed bookings. If check-in is more than 30 days away, a countdown appears in the traveler’s account, notifying them when the booking address is available.

If you purchased damage protection or travel insurance and your trip was canceled, please contact Generali Travel Protection directly for a refund of either plan. Contact information for CSA/Generali is in the email you received from them after purchasing one of their plans.

Your refund is based on the property's cancellation policy. If you're eligible for a 100% refund, the service fee will be refunded automatically when the cancellation is confirmed, and refunds take up to 5 days to appear in your account.

Door code/access information is typically available about 3 days before check-in. If you haven’t received information close to your check-in date, please contact your host via your VRBO account.

You can access your reservation details, including the host's contact information, cancellation policy, property's address, safety features, and access information, via your VRBO account on their website or mobile app.