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VRBO Reviews

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Overall Rating

5.0
3 Reviews
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About VRBO

Vrbo.com specializes in vacation rentals and offers a platform where homeowners can list their properties for travelers seeking accommodations. The service focuses on providing entire homes for families and groups to enjoy private and comfortable stays. With over 2 million properties worldwide, Vrbo ensures a diverse selection of locations and experiences. The platform is designed to facilitate easy search and booking, with features like filtering for preferences and highlighting destinations within driving distance. Vrbo is part of the Expedia Group and participates in the One Key Rewards program, allowing travelers to earn and redeem rewards across Vrbo, Expedia, and Hotels.com. For property owners, Vrbo offers a connectivity provider guide to help integrate their listings with the platform's services.

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VRBO Customer Reviews (3)

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William Primeau
William Primeau
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Feb 7, 2023
Craig Benson
Craig Benson
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Feb 5, 2023
Mable Heim
Mable Heim
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Feb 5, 2023

VRBO Customer’s Q&A

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VRBO Features and Benefits

Vrbo.com, short for Vacation Rentals by Owner, is an online vacation rental marketplace. Here are some of its key features and benefits:

  • Wide Selection: Vrbo offers a wide selection of private homes in over 190 countries, ranging from conventional homes in the suburbs to unique dwellings like cabins in the mountains.

  • Entire Homes: Unlike some other platforms, Vrbo only lists entire properties. This means you won't have to share the space with anyone else.

  • One Key Rewards: Vrbo participates in One Key Rewards, a unified loyalty program allowing travelers to earn and redeem rewards across Vrbo, Expedia, and Hotels.com.

  • User-Friendly Search: Vrbo provides user-friendly and informative search and filtering tools, making it easy to find the perfect rental.

  • Direct Communication: Vrbo allows direct communication between homeowners and renters, facilitating clear and efficient communication.

  • Amenities: Many rentals on Vrbo include amenities like washing machines and kitchens, which can make your stay more comfortable and convenient.

These features and benefits make Vrbo a popular choice for both property owners and travelers.

About Vrbo.com Payment Method?

When booking a property on Vrbo.com, guests can pay securely online using Visa, Mastercard, or American Express. The platform offers 24 Hour Confirmation or Instant Book options, which require entering payment details at checkout. The site uses encryption and advanced patented tokenization services to protect transactions. For bookings made with these options, guests are eligible for the Book with Confidence Guarantee. Payments made outside of the site, such as by cash, check, or money transfer services like Western Union and MoneyGram, are not covered by this guarantee. Some hosts may allow multiple installment payments, and the payment schedule is set by the host. The first payment is made at the time of booking, and due dates for subsequent payments are determined by the host. Guests will receive an email with a payment link a few days before the due date for the next installment. It's important to note that the credit card used for the initial payment will not be automatically charged for subsequent payments; guests will need to re-enter their card information. Additionally, the primary payment methods supported include credit cards, debit cards, and electronic bank transfers, offering secure and convenient solutions for transactions.

VRBO FAQs

FAQ

VRBO Alternatives

Here are the top 10 alternatives to Vrbo.com:

  1. Airbnb: A household name with over 5.6 million rentals in over 220 countries. Unlike Vrbo, Airbnb allows listing single rooms for rent, which can lead to lower prices.

  2. Flipkey: A vacation rental marketplace with more than 300,000 active vacation rental properties in 190 countries. It is a part of Tripadvisor Rentals and operates separately.

  3. Booking.com: Offers both hotels and homestays, providing an abundance of options.

  4. Agoda Homes: Great for apartment rentals, especially in Asia.

  5. Plum Guide: Focuses on luxury rentals and quality assurance.

  6. Hometogo: A search engine for comparing rental prices.

  7. Homes & Villas by Marriott Bonvoy: Offers high standards and hotel loyalty.

  8. Kid & Coe: Family-friendly platform with kid amenities.

  9. Sonder: Known for its digitally-managed, design-led apartments in cities around the world.

  10. Travala.com: Offers a wide range of accommodations and accepts various forms of payment, including cryptocurrency.

These platforms offer a variety of options for both property owners and travelers, from single rooms to entire properties, and from budget-friendly to luxury accommodations. Each platform has its own unique features and benefits, so it's worth exploring each one to find the best fit for your needs.

FAQ

How To Open A VRBO Account?

To open an account on Vrbo.com, follow these steps:

  1. Visit vrbo.com.
  2. Select Sign up.
  3. Enter your account email address.
  4. Select Get Started.
  5. Enter your first name, last name, and password.
  6. Select Sign Up.

After these steps, the account should be successfully created. Remember to check the email for any verification or welcome messages from Vrbo.

FAQ

About Vrbo.com Popular Products and Services?

Vrbo.com is renowned for its vacation rental services, offering an extensive array of entire homes for travelers. The platform's popular products include condos, cabins, lake rentals, beach houses, and more, catering to various preferences and destinations. Services are designed to provide comfortable stays with amenities like full kitchens, laundry, pools, and yards. Vrbo ensures a secure booking experience with online payment and 24/7 customer service, emphasizing privacy and value for families and vacationers. The site also stands out for its commitment to diversity, inclusion, and supporting families of all kinds.

FAQ

Vrbo.com Return Policy?

Vrbo.com does not have a shipping policy as it is a platform for booking vacation rentals. Regarding the return policy, it is referred to as a cancellation policy on Vrbo.com. Cancellation policies vary from property to property and are set by the individual hosts. Typically, these policies range from no refund to more flexible options. For example, a strict policy may offer a 100% refund if the cancellation is made 60 days before check-in, but no refund after that. A moderate policy might provide a 100% refund if canceled 30 days before check-in, and a 50% refund if canceled between 14 to 30 days before check-in. Guests should review the cancellation policy listed on the property's page before booking, as some hosts may offer custom policies with different terms. When a guest cancels a reservation, they may receive a refund based on the specific cancellation policy of the property booked. Refunds are typically processed to the original form of payment and can take up to 5 days to appear in the account.

FAQ

How do I cancel my booking on Vrbo.com?

To cancel a booking on Vrbo.com, sign in to the Vrbo account and select My Trips. Choose the reservation to cancel and review the property's cancellation policy in the Trip Details section. Click on Change or Cancel, then select Cancel Booking. A Virtual Assistant window may appear to guide through the cancellation process. If the reservation is eligible for a 100% refund, the cancellation can be self-serviced through the guest account. For reservations not eligible for a full refund, adhere to the cancellation policy stated on the reservation for any refund amount. Refunds may take up to 5 days to appear on the account.

FAQ

Can I change my reservation dates on Vrbo.com?

To change reservation dates on Vrbo.com, sign in to the Vrbo account and navigate to My Trips. Select the reservation and in the Trip Details page, choose Change or Cancel. In the Modify Booking section, select Message Host. Detail the changes desired and click Submit. The host should confirm the ability to accommodate the request within 48 hours. If there's no response within this time frame, try contacting them again. The reservation won't be affected if the host declines the change or doesn't reply. Any additional charges or refunds will be confirmed by the host before updating the reservation. Once the host updates the reservation details, a confirmation email will be received. If trip insurance was purchased, contact the insurance provider to modify the policy accordingly.

FAQ

How can I access information about my reservation through VRBO?

You can access your reservation details, including the host's contact information, cancellation policy, property's address, safety features, and access information, via your VRBO account on their website or mobile app.
FAQ

When will I receive information about accessing the property?

Door code/access information is typically available about 3 days before check-in. If you haven’t received information close to your check-in date, please contact your host via your VRBO account.
FAQ

How does VRBO's refund process work?

Your refund is based on the property's cancellation policy. If you're eligible for a 100% refund, the service fee will be refunded automatically when the cancellation is confirmed, and refunds take up to 5 days to appear in your account.
FAQ

How can I get a refund for travel protection products?

If you purchased damage protection or travel insurance and your trip was canceled, please contact Generali Travel Protection directly for a refund of either plan. Contact information for CSA/Generali is in the email you received from them after purchasing one of their plans.
FAQ

When is the property's address released to guests?

Property addresses are automatically released to guests 30 days before check-in on all confirmed bookings. If check-in is more than 30 days away, a countdown appears in the traveler’s account, notifying them when the booking address is available.

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